Are you having a problem accessing online materials?
  • Check your internet connection. If you aren’t able to connect to the internet, talk with your parents and check the connection settings on your device.
  • Are you logged into the domain name of Go to then access Zoom or Classroom using the icon provided in your Portal.
Do you need your password reset?
  • Email any of your classroom teachers to reset your password.
Is there a problem with your district-issued Chromebook or hotspot?

Contact the Student Support Helpdesk or (916) 686-0245.

You will need:

  • student first/last name
  • student id number
  • call back phone number
    detailed description of the issue
  • Tech Services sticker number/ barcode found on the device
Did you lose your Zoom connection during class?
  • Check your internet connection
  • Try to reconnect through your Google Classroom post or
  • Email or call your teacher letting them know you’re trying to log in
  • Attempt to log in to Zoom without using video
  • Phone in using the <<zoom phone number>>
  • Continue working on the material/agenda for the current class


Helpdesk Options

Student Support Helpdesk

Technology Services has added a new Student Support Helpdesk to assist our students with technical issues they may experience while participating in distance learning. Students and their families can reach the Student Support Helpdesk by or by phone at (916) 686-0245. Our student support technicians are available Mon. – Fri. between 7:30 AM and 4:30 PM.

Our student support technicians are available to answer questions regarding:

·        EGUSD owned technology equipment hardware and software malfunctions

·        Connectivity issues with EGUSD Chromebooks and Hotspots

·        Lost EGUSD Chromebooks and Hotspots

When contacting our Student Support Helpdesk our technicians will need the following information:

·        Student First and Last Name

·        Student Identification Number

·        A callback phone number

·        A detailed description of the issue

·        If using an EGUSD Chromebook or Hotspot, the Technology Services sticker number


Important Notes

The Helpdesk staff cannot activate Synergy ParentVUE accounts or reset ParentVUE passwords. Inquiries regarding ParentVUE will be directed to Joseph Sims front office.

The Helpdesk staff cannot answer questions from students or families about curriculum. Inquiries about assignments, grades, attendance, etc. will be directed to the teacher.


Student Password Resets

Forgotten passwords are inevitable. With the shift to Distance Learning we have made the standard password reset tools accessible to faculty and staff working outside of the district.

Email any of your classroom teachers to have your password reset

ParentVUE Accounts and Password Resets

Contact the Joseph Sims front office to request your ParentVUE account activation key code.

ParentVUE Self-Service Password Reset

Parents can reset their ParentVUE password themselves. Instructions for parents are found on the district website on theSynergy webpage. Look for the section titled:  “What if I forget my ParentVUE password?”